Technical support.
Ongoing support in English and Arabic, so your tracking keeps running.
Live is where we start.
Once you are live, our support team keeps your system healthy. We answer questions, resolve issues, look after hardware and help you adapt the set-up as your operations change.
Support is available in English and Arabic, for users, administrators and IT teams.
- Help desk
- Troubleshooting
- Hardware care
- Updates
Works with
Everything covered.
Help desk
Support for users and administrators in English and Arabic.
Troubleshooting
Diagnosis of hardware, software and connectivity issues.
Hardware care
Checks and tuning for readers, antennas and handhelds.
Updates
Platform updates and new features rolled out safely.
Refresher training
Training for new staff and new features.
Health checks
Reviews that keep read accuracy and data quality high.
Three simple steps.
Report
Raise an issue or question with our team.
Resolve
We diagnose and fix it, remotely or on site.
Improve
We review trends and suggest improvements.
Questions, answered.
Which languages is support available in?
English and Arabic.
Can you support us on site?
Yes. Issues that cannot be fixed remotely can be handled on site.
Do you support hardware as well as software?
Yes. We support readers, antennas and handhelds as well as the platform.
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Implementation & rollout
From first workshop to live operation, with a phased rollout that shows results early.
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Deployment Options
Run Tag’n’Track in the cloud, on-premise or as a hybrid.
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Mobile App
Scanning, offline work and alerts in the field, on phones, tablets and RFID handhelds.
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Implementation & rollout
Learn more ›The Tag’n’Track platform
Learn more ›Mobile App
Learn more ›Facility Management
Learn more ›See it on your own assets.
Book a 15-minute tracking assessment. We will map your assets and suggest the simplest setup to start with.