Privacy Policy
1. Who we are
Tag'n'Track Solutions is a brand of Kingscote Informatics (P) Limited ("Kingscote Inc.", "we", "us"), Road No. 11, Avenue 4, Banjara Hills, Hyderabad, Telangana 500034, India. We are responsible for the personal data described in this policy.
This policy explains how we handle personal data when you visit tagntracksolutions.com, contact us, book a demo, or subscribe to our newsletter.
It does not cover the data our customers store inside the Tag'n'Track Platform. That data belongs to the customer, and we handle it under our customer contract and data processing agreement.
2. Contact for privacy questions
- Email: privacy@tagntracksolutions.com
- Post: the Hyderabad address above
- Grievance Officer / Data Protection contact: Privacy & Grievance Officer, Kingscote Informatics (P) Limited, at privacy@tagntracksolutions.com or the address above.
3. What data we collect
| What | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, company, job title, email, phone, country | Forms you fill in (Contact, Book a Demo, Newsletter) or emails and WhatsApp messages you send us |
| Your enquiry | What you tell us about your project or needs | Forms, emails, calls, WhatsApp |
| Technical data | IP address, browser and device type, pages visited, time on site, approximate location (country/city) | Automatically, through our website, security tools and analytics (see the Cookie Notice) |
| Security data | IP address, failed login attempts, blocked requests | Our firewall and security software |
We don't ask for sensitive data (such as health, religion or biometric data) through this website. Please don't send it to us.
4. Why we use it, and on what basis
| Purpose | Legal basis |
|---|---|
| Answering your enquiry, arranging a demo, sending a quote | Steps you ask for before a contract (and your consent where the local law requires it) |
| Sending our newsletter and product news | Your consent. You can unsubscribe at any time using the link in every email |
| Following up with business contacts about our products | Our legitimate interest in promoting our business to companies (UK/EU), or your consent where required |
| Website analytics (understanding which pages are useful) | Your consent, given through the cookie banner |
| Keeping the website secure and preventing spam | Our legitimate interest and legal obligations |
| Meeting legal, tax and accounting duties | Legal obligation |
We don't sell your personal data. We don't use it for automated decisions that have legal or similar effects on you.
5. Who we share it with
Only with:
- Our group and partners: Kingscote Inc. group companies, and a local implementation partner only when your project is in their country and you agree to it.
- Service providers who work for us under contract:
- website hosting: [hosting company and server country];
- email delivery: [email provider used by FluentSMTP];
- Google (Analytics and Fonts);
- Cloudflare (anti-spam form check);
- [HubSpot, if connected].
- Authorities, where the law requires it.
6. International transfers
We are based in India. Your data may be stored or viewed in India, [server country], and the countries where our service providers operate (for example the United States).
When we move data across borders we use the safeguards the law requires. These include standard contractual clauses (UK/EU), the transfer rules of the Saudi Data & AI Authority (SDAIA), and the UAE Personal Data Protection Law.
7. How long we keep it
| Data | Kept for |
|---|---|
| Enquiries that don't become customers | [24 months] after our last contact, then deleted |
| Customer and contract records | As long as the contract lasts, plus the period tax and company law requires ([8 years] in India) |
| Newsletter subscription | Until you unsubscribe |
| Analytics data | [14 months] (Google Analytics setting) |
| Security logs | [90 days] |
8. Your rights
Depending on where you live, you can:
- know what data we hold about you and get a copy;
- correct it;
- have it deleted;
- withdraw your consent at any time (this doesn't affect what we did before);
- object to, or ask us to limit, how we use it;
- ask us to send it to another organisation;
- nominate someone to act for you (India);
- complain to your data protection authority:
- Saudi Arabia: Saudi Data & AI Authority (SDAIA);
- UAE: UAE Data Office;
- India: Data Protection Board of India;
- UK: Information Commissioner's Office (ICO);
- EU: your local supervisory authority.
To use any right, email privacy@tagntracksolutions.com. We reply within 30 days (sooner where the local law requires it). We may ask you to confirm who you are.
9. Security
We protect your data with:
- encrypted connections (HTTPS);
- a website firewall and malware scanning;
- limited staff access.
If a breach puts your data at risk, we'll tell you and the authorities as the law requires.
10. Children
This website is for businesses. We don't knowingly collect data from anyone under 18.
11. Cookies
See our Cookie Notice [link]. You can change your choice at any time using Cookie Settings at the bottom of every page.
12. Changes
We'll update this page if anything changes and show the new date at the top.
Local information
- Saudi Arabia: This policy is provided under the Personal Data Protection Law (Royal Decree M/19) and its regulations.
- UAE: This policy is provided under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
- India: This policy is provided under the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. You may contact our Grievance Officer as given in section 2.
- UK & EU: This policy is provided under the UK GDPR, the Data Protection Act 2018 and the EU GDPR. [UK/EU representative, if your lawyer advises one is needed: see question 6]